Returns & Exchanges
At Undergold World Wide, we strive for perfection in every garment, but if your selection isn't the perfect fit, we offer a 14-day return window for items in original condition. All returns must be unworn, unwashed, and include all original streetwear packaging and tags.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original Undergold packaging, ensuring all brand tags and security seals remain intact to qualify for a refund.
Ship the Items
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location within 5 business days.
Quality Inspection & Refund
Once our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing